Paycloud Web Site Privacy Policy

Effective as of March 4th, 2014.

Your privacy is extremely important to us. The information we request is used to improve your experience in the Paycloud app and with Paycloud businesses. You determine what information is shared and can modify any or all of that information at any time. We provide straightforward controls in the app that allow you to share or not share contact and location information with Paycloud.

This document describes the personal information we collect and how we use it. You acknowledge that you accept the practices described in this Privacy Policy by visiting the site or installing the app on your mobile device.


This statement only covers data collected through the site, and not any other data collection or processing, including, without limitation the Data collection practices of webpages to which the site links, data that we or our affiliates collect offline or through webpages that do not display a direct link to this statement, for example once logged in to the web application, the policy linked off that page would apply instead of this one.

Information You Provide

Through the web site the information that you can provide includes:

The email address is used to send receipts and reset the password.

The mobile number is used to access the account when the card is not present.

The Birthday is used to send special offers on your birthday and to verify you are over 13 for age specific content.

As you use Paycloud the progress towards rewards at merchants locations for which rewards being accumulated and available are aggregated and listed in the web site and application. Merchants have access to this information and use this information to create gift and loyalty programs for their shoppers, and measure the effectiveness of their programs.

You have access to change the e-mail address, mobile number, birthday, zip code, or password provided in the web site and in the application’s settings.

You can log into an account in several ways:

If you create an account by connecting with Facebook, then we request specific permissions, which include, but is not limited to:

Similarly Paycloud can be configured to earn rewards by sharing Paycloud activity with Twitter. To do so Paycloud will use access to your Twitter account to:

This can be disabled from the application.

You can share or limit shared information with Paycloud in the app settings.

For additional security, you can also choose to create a 4-digit security code to passcode protect the application.

Information Sharing

The information provided is shared between you, the Merchant, the Sales Channel, and SparkBase.

Except as described in this policy, SparkBase will not give, sell, rent, or loan any identifiable personal information obtained from this site to any third party other than as outlined in this policy.

We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

SparkBase may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Protection of Information

SparkBase maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. When you enter personal information, we encrypt the transmission of that information using secure socket layer technology (SSL). However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We use firewalls and intrusion prevention systems, as well as the performing of vulnerability scans and web application testing to evaluate our applications in an effort to protect your information.

If you have any questions about security on our Web site, or with our Services, you can contact us at

Correct, Amend, or Delete

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to SparkBase Inc.'s Client Service Team. If the Client requests SparkBase to remove the data, we will respond to their request within 30 business days.

You can modify your account information at anytime by emailing our Customer Support at We will respond to your request to access within 30 days. SparkBase’s practice is not to use such personal information for marketing purposes. SparkBase may use the collected personal information and other information SparkBase collects about your use of the Service to operate and make the Service available to You, for billing, identification and authentication, to contact you about your use of the Service, research purposes and to generally improve the content and functionality of the Service and Site. SparkBase will also send you periodic newsletters. If you no longer wish to receive these newsletters you may follow the unsubscribe instructions contained in each of the emails you receive.

SparkBase may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from Your current location to the offices and servers of SparkBase and the authorized third parties referred to here.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, improve services, and enforce our agreements.


When you visit the Site or use the Service, we use session “cookies” – a piece of information stored on your computer – to allow the Site or Service to uniquely identify your browser while you are logged in and to enable SparkBase to process your online transactions. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Session cookies also help us confirm your identity and are required in order to use the Service. SparkBase uses persistent cookies that only SparkBase can read and use, to identify you as a SparkBase customer and make it easier for you to log in to the Service. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Service.

Log Files

As is true of most Web sites, we, and our third party utility-tracking partners gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, and date/time stamp and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by SparkBase. Please be aware that we, SparkBase, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site and our Services.


We post customer testimonials on our web site that may contain personally identifiable information. We obtain the customer's consent to post their name along with their testimonial via email prior to posting the testimonial. If you want your testimonial removed please contact us at


From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information includes, but is not limited to, email address or phone number.

We use this information to improve our service to send our customers update on how we are improving the service based on their feedback.

We do not currently use a third party service provider to conduct these surveys or contests.

EU and Swiss Safe Harbor complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. SparkBase Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit

In compliance with the US-EU and US-Swiss Safe Harbor Principles, SparkBase commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact
3615 Superior Avenue
Building 44, 4th Floor
Cleveland, Ohio, 44114

SparkBase has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or, if SparkBase does not satisfactorily address your complaint, please visit the BBB EU SAFE HARBOR web site at for more information and to file a complaint.

Changes to Privacy Policy

If we change our Privacy Policy we will post the changes here.

You can subscribe to notifications on changes to the Privacy Policy via email. To do this, send an email to with “subscribe to privacy notification” in the subject line.

These emails will outline the changes made between revisions of the Privacy Policy.

This policy is reviewed at least annually. Your continued use of the Site or Service constitutes your agreement to be bound by such changes to the privacy policy. Your only remedy, if you do not accept the terms of this privacy policy, is to discontinue use of the Site and Service.

Business Transactions

We may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires or is merged with us.


Our website, products and services are directed to people who are at least 13 years old or older. If you become aware that your child has provided us with personal information without your consent, please contact us at

If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.

Terms of Service

When you access and use the Service, you are subject to the SparkBase Terms of Service. These can be found at

Contact Us

If there are any questions regarding our Privacy Policy, you may contact us using the following information:
3615 Superior Avenue
Building 44, 4th Floor
Cleveland, Ohio, 44114